SuperStorm & Hail Damage Roof Repair
After a storm you need two things fast: the water stopped, and the damage documented properly. We do both — and we are straight with you about the parts of a claim we are not allowed to touch.
Northeast Tennessee gets its share of severe weather, and the worst of our hail and straight-line wind tends to land between March and May. A single storm can shear the sealant strips on a whole roof plane, bruise shingles, dent metal, and drive water into places you will not notice until a ceiling stains in July. SuperRoofs inspects storm damage honestly, stops active water fast, and documents what we find so you have something solid to hand your insurer.
What we do, and what we do not do
Be clear about this before you talk to any storm roofer. We document. We do not negotiate.
Negotiating, adjusting or settling an insurance claim on a homeowner's behalf is public adjusting, and it is a licensed profession in both states we work in — Tennessee under Tenn. Code Ann. § 56-6-1201 and Virginia under Va. Code § 38.2-1845.1. A roofing contractor doing that work is doing a licensed adjuster's job. We are roofers, so we stay on the roofing side of that line.
What we give you: a full inspection, dated photographs of every damaged area and elevation, and a written scope of the repair with the materials and quantities spelled out. That package is yours. You hand it to your insurer, or to a licensed public adjuster if you choose to hire one.
What we will not do: contact your carrier to argue the scope, tell you what your policy covers, meet the adjuster as your representative, or promise you an outcome. Coverage is between you and your insurer, and any roofer who tells you a claim is guaranteed to be approved is guessing at best.
Your deductible is yours to pay. It is part of your contract with your insurer. If a contractor offers to waive it, absorb it, discount their invoice to cover it, or bill your insurer for work they will not do, that is insurance fraud — and it puts your claim and your name at risk, not just theirs. Walk away, and say why.
What storm damage looks like
Hail
On asphalt shingles, hail leaves circular bruises where the granules have been knocked off and the mat underneath is exposed. Fresh bruises are often easier to feel with a thumb than to see. Hail also shears the sealant strip, so shingles that look fine today lift in the next strong wind. On metal, look for dents in the panels — and check the soft metals first: gutters, downspouts, vent caps, fascia and any aluminium trim usually show damage before the roof surface does.
Wind
Wind damage is rarely a whole roof missing. Far more often it is creased shingles that have been folded back and laid down again, broken seal bonds along a rake or ridge, lifted ridge caps, and displaced or torn flashing. From the ground the roof can look untouched.
Water and debris
Falling limbs puncture; blocked or torn gutters push water behind fascia; and once water is into the decking it spreads sideways along the sheathing. That is why we check the attic as well as the roof surface.
What to do in the first 48 hours
- Stay off the roof. Storm-damaged roofs are slick, and hail-bruised shingles break under foot, which makes the damage harder to assess and easier to dispute.
- Stop the water if you safely can from inside — buckets, move furniture and electronics, and pull back saturated carpet.
- Photograph everything yourself, including interior damage and the date. Your own photographs cost nothing and are worth having.
- Call for a tarp if water is coming in. Our emergency roofing crew tarps and makes safe.
- Read your policy or ring your agent about deadlines. Many are shorter than people expect.
- Do not sign anything that assigns your claim benefits to a contractor before you have read it and understood what you are giving away.
The full step-by-step is in storm or hail damage: what to do about your roof, and how roof insurance claims work in Tennessee covers the process end to end.
After the claim: the actual repair
Once you and your insurer have settled the scope, we do the roofing. Depending on what the storm did that means targeted repairs to flashing, valleys and shingle fields, or a full replacement with a complete tear-off. Either way the work is backed by our 10-year workmanship warranty, and either way we would rather do the smaller job properly than the larger job unnecessarily.
On storm chasers
After a big hail event, out-of-town crews arrive, knock doors for a fortnight, take deposits, and leave. Two years later, when a flashing detail lets go, the phone number is dead. Ask any contractor knocking on your door where their business is registered, how long it has been there, and who honours the workmanship warranty. How to choose a roofing contractor lists the rest of the red flags.
SuperRoofs LLC has been at it out of Bristol, TN 37620 since 20 June 2024. Licensed and insured, and BBB Accredited with an A rating since 19 February 2025 — the BBB profile (opens in a new tab) is public and independent of us. We cover Sullivan, Washington and Carter counties in Tennessee and Washington County in Virginia, and we will still be here next spring.
Storm damage in your town
Free Storm Damage Inspection
We tarp what needs tarping, photograph everything, and give you a written scope for your insurer.
We also serve
Storm inspections across the rest of the Tri-Cities after every significant weather event.